{"id":33,"date":"2022-12-12T19:41:47","date_gmt":"2022-12-12T19:41:47","guid":{"rendered":"https:\/\/34.27.34.2\/?page_id=33"},"modified":"2024-12-10T19:09:02","modified_gmt":"2024-12-10T19:09:02","slug":"help-center","status":"publish","type":"page","link":"https:\/\/safesigner.com\/es\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#faf8f8&#8243; custom_padding=&#8221;38px||5px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;http:\/\/34.27.34.2\/wp-content\/uploads\/2023\/01\/banner-1.png&#8221; title_text=&#8221;banner 1&#8243; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|69px||69px||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;http:\/\/34.27.34.2\/wp-content\/uploads\/2023\/01\/banner-1-movil.png&#8221; title_text=&#8221;banner 1 movil&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#faf8f8&#8243; custom_padding=&#8221;1px||16px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.2&#8243; background_color=&#8221;#faf8f8&#8243; custom_padding=&#8221;|0px||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#2f8cff&#8221; _builder_version=&#8221;4.19.2&#8243; toggle_font=&#8221;Montserrat|300|||||||&#8221; toggle_font_size=&#8221;20px&#8221; toggle_line_height=&#8221;1.6em&#8221; body_font=&#8221;Montserrat|300|||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;2em&#8221; width=&#8221;99.9%&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;top&#8221; animation_intensity_zoom=&#8221;10%&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;What authentication mechanisms does Safesigner have available?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.19.2&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221; \u00bfQu\u00e9 mecanismos de autenticaci\u00f3n tiene disponible Safesigner?&#8221; content_es_cl=&#8221;<\/p>\n<ul>\n<li><span style=%22font-weight: 400;%22> Clave \u00danica<\/span><\/li>\n<li><span style=%22font-weight: 400;%22> Desaf\u00edo de preguntas<\/span><\/li>\n<li><span style=%22font-weight: 400;%22> Verificaci\u00f3n de n\u00famero de serie de c\u00e9dula de identidad<\/span><\/li>\n<li><span style=%22font-weight: 400;%22> Biometr\u00eda facial<\/span><\/li>\n<\/ul>\n<p>&#8220;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Unique Key<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Question challenge<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Verification of identity card serial number<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Facial biometry<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Facial Onboarding?&#8221; _builder_version=&#8221;4.19.2&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221;\u00bfEn qu\u00e9 consiste el Onboarding facial?&#8221; content_es_cl=&#8221;<\/p>\n<p><span style=%22font-weight: 400;%22>El servicio Mobisigner Onboarding Biometr\u00eda Facial consiste en lo siguiente:<\/span><\/p>\n<p><span style=%22font-weight: 400;%22>a) Un flujo web responsivo que se integra a trav\u00e9s del protocolo OpenID Connect a una app web o m\u00f3vil del cliente.<\/span><\/p>\n<p><span style=%22font-weight: 400;%22>b) Una API para interactuar con este servicio (Mobisigner API).<\/span><\/p>\n<p><span style=%22font-weight: 400;%22>c) Es posible de integrar con m\u00faltiples proveedores de reconocimiento de documentos de identidad y biometr\u00eda facial, como Incode, Jumio, FacePhi y Aware.<\/span><\/p>\n<p>&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">The Mobisigner Onboarding Facial Biometrics service consists of the following:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">a) A responsive web flow that is integrated through the OpenID Connect protocol to a client&#8217;s web or mobile app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">b) An API to interact with this service (Mobisigner API).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">c) It is possible to integrate with multiple providers of recognition of identity documents and facial biometrics, such as Incode, Jumio, FacePhi and Transmit.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which facial biometrics providers do you work with?&#8221; title_tablet=&#8221;Which facial biometrics providers do you work with?&#8221; title_phone=&#8221;Which facial biometrics providers do you work with?&#8221; title_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.19.2&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221; \u00bfCon qu\u00e9 proveedores de biometr\u00eda facial trabajan?&#8221; content_es_cl=&#8221;<\/p>\n<p><span style=%22font-weight: 400;%22>Incode, Jumio, FacePhi y Aware<\/span><\/p>\n<p>&#8221; open=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Incode, Jumio, FacePhi y Transmit<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Mobisigner?&#8221; _builder_version=&#8221;4.19.2&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221;\u00bfQu\u00e9 es Mobisigner?&#8221; content_es_cl=&#8221;<\/p>\n<p><span style=%22font-weight: 400;%22>Mobisigner es una plataforma web y m\u00f3vil que permite a los usuarios:<\/span><\/p>\n<ul>\n<li><span style=%22font-weight: 400;%22> autenticarse con m\u00faltiples mecanismos de autenticaci\u00f3n,<\/span><\/li>\n<li><span style=%22font-weight: 400;%22> habilitar en l\u00ednea certificados digitales para firma electr\u00f3nica,<\/span><\/li>\n<li><span style=%22font-weight: 400;%22> firmar transacciones y documentos con firma electr\u00f3nica simple y avanzada.<\/span><\/li>\n<\/ul>\n<p><span style=%22font-weight: 400;%22>Mobisigner puede firmar cualquier documento en formato PDF, como tambi\u00e9n transacciones en <\/span><span style=%22font-weight: 400;%22>formato XML.<\/span><\/p>\n<p>&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Mobisigner is a web and mobile platform that allows users to:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> authenticate with multiple authentication mechanisms,<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> enable online digital certificates for electronic signature,<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> sign transactions and documents with simple and advanced electronic signature.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mobisigner can sign any document in PDF format, as well as transactions in <\/span><span style=\"font-weight: 400;\">XML format.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can foreigners make electronic signatures?&#8221; _builder_version=&#8221;4.19.2&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221;\u00bfLos extranjeros pueden realizar firmas electr\u00f3nicas? &#8221; content_es_cl=&#8221;<\/p>\n<p><span style=%22font-weight: 400;%22>Si el extranjero cuenta con Clave \u00fanica este puede realizar firma simple, para realizar firma avanzada debe tener antecedentes en el Equifax suficientes para pasar el proceso de validaci\u00f3n.<\/span><\/p>\n<p>&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">If the foreigner has a unique password, he can perform a simple signature. To perform an advanced signature, he must have a sufficient record in Equifax to pass the validation process.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does SafeSigner allow consultation of Previred data?&#8221; _builder_version=&#8221;4.19.2&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221;\u00bfSafeSigner permite consulta de datos Previred?&#8221; content_es_cl=&#8221;<\/p>\n<p><span style=%22font-weight: 400;%22>Safesigner est\u00e1 certificado por Previred para la gesti\u00f3n de acceso a consultas en dicha instituci\u00f3n.<\/span><\/p>\n<p><span style=%22font-weight: 400;%22>Espec\u00edficamente, a trav\u00e9s de Mobisigner los usuarios pueden autorizar con firma electr\u00f3nica avanzada que una instituci\u00f3n (por ejemplo, una instituci\u00f3n financiera) consulte en Previred informaci\u00f3n de sus imposiciones para verificaci\u00f3n de renta.<\/span><\/p>\n<p><span style=%22font-weight: 400;%22>Mobisigner est\u00e1 conectado a Previred para el env\u00edo de las autorizaciones firmadas y la correspondiente obtenci\u00f3n del token de acceso que debe utilizar la instituci\u00f3n para realizar la consulta.<\/span><\/p>\n<p>&#8221; open=&#8221;off&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Safesigner is certified by Previred for the management of access to consultations in said institution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Specifically, through Mobisigner, users can authorize with an advanced electronic signature that an institution (for example, a financial institution) consult information on their deposits for income verification in Previred.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mobisigner is connected to Previred to send the signed authorizations and the corresponding access token that the institution must use to make the query.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What certifying entities does SafeSigner work with for the electronic signature of documents?&#8221; _builder_version=&#8221;4.19.2&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221;\u00bfCon qu\u00e9 entidades certificadoras trabaja SafeSigner para la firma electr\u00f3nica de documentos?&#8221; content_es_cl=&#8221;<\/p>\n<p><span style=%22font-weight: 400;%22>Actualmente, trabajamos con dos entidades certificadoras debidamente acreditadas por el ministerio de econom\u00eda.  Estas son: BPO Advisors(IDok) y E-Sign S.A.<\/span><\/p>\n<\/p>\n<p>&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 300;\">Currently, we work with two certifying entities duly accredited by the Ministry of Economy. These are: BPO Advisors(IDok) and E-Sign S.A.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; Can I integrate a Mobisigner by API?&#8221; _builder_version=&#8221;4.19.2&#8243; global_colors_info=&#8221;{}&#8221; title_es_cl=&#8221;\u00bfMe puedo integrar a Mobisigner por API?&#8221; content_es_cl=&#8221;<\/p>\n<p>S\u00ed, contamos con un API que permite incluir la firma de documentos en tus flujos de negocio. Puedes subir los documentos y que la solicitud de firma le llegue por correo a el o los firmantes, ver el estado del documento y descargarlo una vez que se encuentre firmado.<br \/>Tambi\u00e9n existe la opci\u00f3n por OpenIdConnect donde la experiencia puede ser totalmente personalizada.<\/p>\n<\/p>\n<p>&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, we have an API that allows you to include the signing of documents in your business flows. You can upload the documents and have the signature request arrive by mail to the signatory(s), see the status of the document and download it once it is signed.<br \/>There is also the option for OpenIdConnect where the experience can be fully customized.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#faf8f8&#8243; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||60px||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;http:\/\/34.27.34.2\/wp-content\/uploads\/2023\/01\/banner-2.png&#8221; title_text=&#8221;banner 2&#8243; url=&#8221;mailto:info@safesigner.com&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|70px||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;http:\/\/34.27.34.2\/wp-content\/uploads\/2023\/01\/banner-movil-2.png&#8221; title_text=&#8221;banner movil 2&#8243; url=&#8221;mailto:info@safesigner.com&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unique Key Question challenge Verification of identity card serial number Facial biometry The Mobisigner Onboarding Facial Biometrics service consists of the following: a) A responsive web flow that is integrated through the OpenID Connect protocol to a client&#8217;s web or mobile app. b) An API to interact with this service (Mobisigner API). c) It is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":53,"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"predecessor-version":[{"id":690,"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/pages\/33\/revisions\/690"}],"wp:attachment":[{"href":"https:\/\/safesigner.com\/es\/wp-json\/wp\/v2\/media?parent=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}